We were quoted one price over the phone when booking, but they tried charging another when we checked out. The owner was so pompous and rude.she said she was sure none of her employees would have made the mistake of misquoting and she would have to go back and listen to the recorded phone message! I had written everything down when booking and had the notes in my hand along with the address. One other customer was in line to complain also, and as she listened to our story, she said her story was similar. There are too many great salons in Scottsdale to waste my time with a poorly managed salon with a pompous owner!