Called earlier today and made an appointment for 2:30pm today. Walked in and had no idea what to expect. We were virgins! Within 10 seconds we felt right at home. We were given great advice on which handgun we should choose and we were given more than enough time to make up our minds to our total satisfaction. After we made our choice, we did the paperwork and it was a breeze. This was our first experience at a gun store and it was a great experience! The word "professional" should be inserted here. They are great!