The food is great. It's a bit pricey for a cafe, especially if you order drinks, and the rewards program is hardly worth it. I typically order the Kale Caesar Salad. Last time, the cook confused the horseradish cream bottle with the Caesar dressing bottle. The salad was awful. When I brought it to the staff's attention, the employee's response was, "What do you want me to do? You want a quinoa bowl?" No, I just wanted Caesar dressing.
Today when I went with my toddler, no one assisted me in carrying a high chair from the back of the restaurant to my table. (I am obviously pregnant, too.) The staff gathers at the counter with their backs to the customers. Customer service leaves something to be desired!
Don't tip at the register. Wait, and tip at the table if it's worth it.