The sales staff is top notch. Paul Lucero is outstanding in every aspect! His demeanor, personality and professionalism are unmatched. We will always be very loyal Cadillac customers because of him. However the service dept has a lot to be desired. I made an apt for my escalade to be serviced days prior and was promised a loaner vehicle, when I got there at 9am, they told me they were already out of loaner cars.
Finally was found the GM's demo car a half hour later to use.
I called about my car 4 hours after I dropped it off and it was still not ready and wouldn't be ready for another 2 hrs. Clearly there is some communication issues there.