Ordered online for pick up so tip was added before pick up. $105 order with $10 tip. When picking up the food, the server went through bag and "checked off" everything on our order. Drove 20 minutes home to find out that they forgot an entree. Called to speak to someone about it and was put on hold for 10 minutes only to be hung up on. This isn't the first time they have forgotten something that they "checked off". It's ridiculous and to be hung up on after that long of a hold is infuriating. I will be calling tomorrow to have a refund applied to my card for at very least the entree and tip. Hopefully I'm not hung up on again and so I'm not forced to go down there to deal with this crap.