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  • As a platinum member of SPG - I will never stay at an Aloft hotel again after my experiences in the Phoenix area. The Aloft Tempe closed their bar at 11 pm becuase they "weren't busy enough" and the hotel staff was exceedngly rude. I transferred to the Aloft Phoenix Airport tonight only to find out that they closed their bar prior to 10 pm for the same reason. Business travelers coming in from a long day would like to relax to food and a cocktail so they are missing business. The staff (namely - Doug) were far worse than the Aloft Tempe. After spending 30 minutes on the phone with Platinum customer service - they secured me a room at another hotel - especially because of the room condition and the noise coming from the floor above me. Doug, however, refused to let me out of this reservation and was even more rude and confrontational. DO NOT STAY AT PHOENIX AREA ALOFT HOTELS.
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