Received a gift card from a dear friend but I will sell it on eBay. Booking an appointment is a hassle and waste of time. I have spent more time calling and entering requests for services on their website than what it's worth. Was told I would get a call back to confirm my desired time slot.....that was a week ago (and past time date/time of my desire appointment). The concept seems cool but you cannot have an elite men's grooming offering if your customer service and follow through is lacking. This location will be home to another business in 2013.