THE GOOD: Excellent spicy and sweet sauces you can get for the Kalua pig (I'm a sauce fan, and on that note, you cannot get a good sweet sauce at a competitor of theirs, L&L. All you can get at L&L is a barely sweet teriyaki that is the consistency of water, so I really appreciate Makai having a good sweet sauce.) The chicken teriyaki is excellent. The chicken itself in the Katsu is good (but see "The Bad" below regarding the Katsu sauce). The garlic edamame is delicious. Macaroni salad is tasty.
Customer service here is great. They try hard to make you happy.
THE BAD: The Katsu sauce is very very "ketchupy," Needs more flavors in it than that one. The ketchup aspect is much too strong. If it were not for that, they'd get a 5 star rating.
Only other downside, if it even is one, is I wish they were open as late as L&L (til 10:00 p.m.).