I've purchased my commuter bike here and I'll probably get a fixie eventually as I've been pining for one since 2001.
This shop is NOT a high-end shop contrary to what other reviewers say. This shop is for people who love bikes and actually use their bikes on a regular basis, if not every day. This is why a large amount of their patronage is from bicycle couriers and the year round commuters.
If you expect their prices to compete with CDN Tire, then you will be disappointed. But consider this: CDN Tire bikes are designed to go from showroom to landfill in about 50kms or less. CDN Tire bikes are the kind that you ride twice, hang up in the garage, feel guilty about it 5 years later, try to ride it again but everything is seized so you hang it up again for another few years then eventually give it the toss to the curb.
Urbane sells bikes in the MID range. Their prices are fair and their service is excellent. They won't sell you what you didn't ask for, nor will they pressure you into spending more than you should.
I will continue to bring my commuter bike here for service whenever it needs it, and I will continue to recommend this place to family and friends.