My girlfriend rented an SUV from Dollar so we could Sight see on our last day in Vegas. She basically picked them because they assured her that they worked with the MGM Grand and that they would deliver the vehicle to us. We went down to the Concierge to get the car on the day the car was to be delivered. Guess What??? No car! The Concierge told us they hadn't worked with Dollar in month's. Right there I am thinking Dollar told us an outright lie to get a sale.
The concierge called Dollar, confirmed our reservation and made arrangements for Diane to take a shuttle to pick up the SUV. When she got there, they couldn't locate the car, so she had to go through the whole story again! They also told her that when planned to return the car the Shuttle to McCarran would not be available. They did take $50 off the price for the trouble we had. When we returned the car, at the time we said we would, we asked them where we could hail a cab. The guy who checked in our car told us the shuttle was still running. More wrong information! The employees at Dollar need some professional Customer Service Training!!! We will never rent from them again!!!