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  • Even though I'm a gold starwood member, I don't know the specific rank in quality between Sheraton, Westin, W, St. Regis, and whatever else is out there. But I've been in plenty of Sheratons and Westins to know this place falls way short. Located right behind the Flamingo casino so it's not far on the strip, make sure to tell the cab driver at the Vegas airport to go to the "Westin Casuarina". We booked into a deluxe room on what appeared to be a Starwood Preferred Guest floor. I'm not sure the Starwood rooms are supposed better or worse than the regular rooms. But this is what I found. Bathrooms no vent. The TV is really old, not-HD, not really flat-screen, rather small size, no DVD player, and it doesn't have the channel/movie selection that other hotels in the chain do. Temperature change worked fine. Starbucks coffee grounds for the machine. Sheets clean. iHome on the nightstand. No weird stains on carpet. We could see a view of the pool. If you're thinking of a pool party, this is not a good place to do it. Overall it was that crummy TV that really put a damper on our visit. First the controller stopped working, call to front desk #1. They got us a new controller. That helped for while. Then the buttons on the actual TV and controller again stopped working, to the point where we couldn't turn it on or off. Call to front desk #2. They came in the following day to try to fix it. When we got back from dinner and a couple of bars we tried at it again. TV and controller worked but then it started having issues with channel changes, both on the TV and by the controller. By check-out I just noted to them that the damn old thing should probably just be thrown away. They said they'd check it out and apologized sincerely. Now, I didn't come to Vegas to lounge and watch TV, but it would've been nice to have it on and catch up on some brain-numbing TV or news when getting ready to head out in the morning, etc. I also wanted to note that staff was nothing but courteous and responsive to the ability they were able. But as far as the prized amenities and comfort that a Starwood Hotel is supposed to provide, this falls really short.
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