I feel like they shaved my dogs nipple completely off (male dog) he hasn't had the best ear treatment with them. They sometimes keep him ALL DAY. I ASK FOR SIMPLE CUTS. They say my dog has matting so they can't do what I ASK. UMM... ridiculous, I comb my dog out with a brush and greyhound comb 3 times a week to keep a show cut. YOU TRULY GET WHAT YOU PAY FOR,NEW MANAGEMENT/OWNERS. shop around do research and ask the shop before taking your pets in.