This was the first time I'd ever been to Frame Fixers. I went to their location on Decatur to see if they could fix my Ray-Ban aviators that were mangled at Disneyland. The store was very busy but their customer service was great. I never caught the name of the woman helping me, however I mentioned how I lived by their eastern location. That location was closed the day I dropped off my glasses but she said I could pick them up on Wednesday at the eastern location. It was only $40 to fix my frames, my lenses were scratched too and since they were Ray-Ban she said it could cost upwards of $90. I passed on replacing the lenses that day but I will probably go back and replace them at some point. When I went back to pick up my glasses on Wednesday it was the same woman helping me. My glasses looked brand new I couldn't believe it because they were so crooked. This is the best customer service I've had in awhile and I will be back to replace my lenses and I will be referring all my friends here.