Not sure if the management has changed, but the customer service has gone way down hill. There was no line and 3 people behind the counter when I arrived. They saw me, but then finished their conversation before greeting me. I had placed an online order an hour before hand. They were totally unprepared and again not busy. They asked if I had already paid for it and if I had a cup. Is bringing your own a new thing? I had to wait for the food and was not told "you're welcome" after saying thank you to either employee I interacted with.