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  • The most convenient service I have ever had. We live in the Ely, NV area where temperatures regularly go below zero. Apparently, we did not winterize well enough. We were caught by surprise when we took our travel trailer to the KOA in Las Vegas and immediately sprung a sizable leak at the toilet. We called a bunch of services and no one was available until Monday (it was Friday and we were leaving Monday). We finally called Double Eagle after looking on Yelp. One of their technicians, Randy, arrived in 20 minutes! He diagnosed the leak within seconds and had the repair done about 15 minutes later. About an hour after he left, we were headed out to dinner when we saw water coming from the belly of our trailer. We called Double Eagle again and, again, Randy was there in 15-20 minutes. He was able to diagnose our leaking water pump within about 10 minutes and upgraded us to a more reliable pump within 20-30 minutes. Two days later, we had water coming from underneath our shower. Randy once again saved the day by coming out, diagnosing, and repairing within 1 hour from the time of our phone call. Randy: you and Kathy kept my birthday weekend from being a disaster and I am eternally grateful for your service, obvious know-how, and superb customer service skills... THANK YOU!!! And we blew the water out of our pipes with compressed air this time so we won't bust everything again. Thanks for the tip Randy! And as a final note, Double Eagle accepted our Xtra Ride warranty so we only paid our $100 deductible and were on our way :-) :-)
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