As someone who dislikes shopping, the Bay drives me batshit crazy.
It is simply HUGE and way too spread out. You can never find what you are looking for, and the people working in each department are useless tools who cannot direct you to the right area.
I was in here last week with my friend trying to return an item she had bought. Finding the "correct" counter to take the return was an absolute gong show. We had to visit 3 different floors and 6 different customer service areas just to get the right location. I mean, really, if I'm returning something just take it at ANY FREAKING COUNTER, you dumb sh1ts. It's not my job to return something to the correct area, I am the customer!
Lots of nice things here, awesome selection but the customer service is a complete piss take.
(rant over)