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  • To Whom This May Concern, This is my first attempt to contact Beck Taxi in regards to an event that costed me over $1,100.00CDN due to one of your drivers lack of professionalism and lack of moral judgement. On February 2, 2015 I ordered a Beck Taxi online. Here was the Special Requests I had submitted: - Please be sure the taxi will fit 2 suitcases + 1 child stroller - Booster seat for toddler Pick-Up Time: 5:50am I received a phone call from your Driver at 5:30am. His mobile number is (647) 883-5955. Driver: I am downstairs waiting Me: I ordered the taxi for 5:50am! It's 5:30am - we are not ready yet! Driver: The road conditions are bad, we need more time for travel Me: I ordered the taxi for 5:50am... My daughter is having her cereal, we'll be down at 5:50am Driver: OK fine. My wife, my 2 year old and myself arrived in our lobby at 5:50am. There was no Beck Taxi waiting for us. I waited until 5:52am and called (647) 883-5955. The Beck Taxi driver picked up the phone: Driver: Hello? Me: Um... where are you? We don't see you outside! Driver: Errr... I picked up a group of six people. I am taking them to Lakeshore and Strachan. Me: Umm.... WHAT??? Driver: I will be back at your place in 15 minutes ok? Me: I don't understand how you could have picked up another group? You said you were downstairs. Driver: I thought they were your group. Me: That's impossible. Unless they have the exact same name as me. Driver: I will be back in 10 minutes to get you!!! Me: This is ridiculous. 5 Minutes later... I call back (647) 883-5955. Driver: Hello? (annoyed) Me: Where are you now? Driver: I'm dropping them off now. I will be back in 10 minutes!!! (annoyed) "Click" 10 minutes later... I call back (647) 883-5955. Driver: Hello... (sigh - annoyed further) Me: Where are you? Driver: I'm on my way back... I will be there soon. "Click" With that conversation, we wasted a total of over thirty minutes as by the time we got onto the road (it was past 6:20am) and we made it to the airport at 6:55am. We ended up valet parking our vehicle as we needed to check-in our luggage and we missed the 7am cut off time for our 8am flight. The additional cost to change our flights plus the difference in price was over $900 for the 3 of us, plus a $200 valet parking charge. Be assured that BeckTaxi.com is not the only place our displeasure will be broadcasted. Victor
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