I have been staying in the hotel, with my family at Cleveland Clinic. This is the main restaurant at the Intercontinental Hotel and BEYOND a disappointment!! This is an expensive restaurant and most would have certain expectations. Tuesday night w4 of us came in for dinner. There is an Asian pork & shrimp noodle dish on the menu- sounds good. I order with extra shrimp or chicken- no pork- as I do not eat for religious reasons. Ten minutes later the waiter comes back and says- sorry- -it is made with pork broth so guess it won't work. Don't you think he should have known that? I then ordered the roast chicken. It was absolutely inedible! There was so much cilantro on the chicken that was all that you could taste. It did nothing good for the chicken. Then I ordered sushi- -had a spider roll. The ends were great with fried soft-shell crab- -the inner pieces- had tempura crunch- no crab. Never once did the manager come over. No apologies--not anything!!!
So tonight left the hospital at 9:15-- where do you go- -the hotel again. We ask what the soup of the day is- -we are told "something & ham"- -I say I cannot eat ham/pork. He suggests the vegetarian Spring Onion soup. Get the soup- -a few bites in, see a piece I assume is bread- -take a bite and it is chorizo!! For someone who cannot eat pork- -not a good thing! Barely get an apology- but bring a new bowl. At the end of the meal the bill comes- -guess what - the soup is still on it! I demand it be taken off. Again-- no manager- nothing!
The only redeeming quality about the place- - a very friendly and helpful bartender- Grace! Thank you for trying to make my experience better!!