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  • I cannot trust my precious cats to any pet clinic where the front receptionists are disorganized and clueless! My wife requested a food prescription for one of our cats (previously seen by Dr. Katz). Dr. Katz apparently wrote the prescription because their office CALLED US and said it was ready. They told us we could pick it up any time. When I asked for it at the front desk, the two receptionists had no idea where to find such an uncommon, top-secret item! After twice misspelling my name, they finally found our file on their computer, but still had no clue where such a prescription might be! Surprised that they couldn't find it in our file, or even had a place to put non-cyberspace prescriptions, I had to ask about the lack of their organization skills. One of them, still looking around for it, slapped her hand on an empty part of a shelf behind her and said they usually keep things like that there! "Ah," so I thought, "where any little breeze could blow it on the floor or maybe into a trash basket!" I guess putting things like that in a folder or small box never occurred to them. Then the practice manager came out and apologized but could still not locate our prescription! I'm sorry to seem so hard on these people, but what does it say about a practice where the very first people you meet have no filing system or basic organization skills--like where to put forms or papers to be picked up by clients? I wish this clinic success, and perhaps Dr. Katz is a skilled veterinarian who gives the time animals deserve, but with the chaos in the front area, and the inability of their practice manager who was unable to explain why no one is on the ball, I suspect they are too successful by having more business than they can handle.
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