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| - UPDATED REVIEW: 9/30/14
After my horrific, negative, and unpleasant experience on August 5th, 2014. I immediately called the dealership after I left and spoke with Kim Goodman (Internet Concierge Services) about my situation and she was able to schedule an appointment with the General Manager, Mark Spendley the very next day. I came in and explained the situation to him and he was very friendly, accommodating, and understanding. He offered to buy me a new wheel to replace the damaged one and he also gave me free services for the next 3 major service for my car. My wheel was ordered that very same day but it took a month to arrive because it came straight from Japan and had to go through customs.
Overall, I am satisfied with how this situation was handled once it got to the GM. However, I am still dissatisfied with how it was handled initially. It should have been resolved right there on the spot when I bought up and confronted the service adviser, BRET MURRAY, about the damages that I have received while servicing my car at their dealership. I would like to give more stars for this updated review but BRET MURRAY left a long lasting sour impression when he decided to treat me like a child and tried to blame me for something that I did not do. His dishonesty and ethical/moral practices disgusts me.
Kim Goodman was amazing to deal with and she is friendly. She kept in contact with me and kept me updated through this entire situation.
Thank you so much Kim and Mark for resolving this situation in the best, most proper, and ethical way. I really appreciate it!
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