Horrible, Horrible experience. I was called just days before my big birthday cut and color to learn Johnny was not longer with the establishment. I was reassured Ali was a whiz with color and short hair. I should have cancelled. I was a rolling disaster from there. We discussed what I wanted, it sounded like she understood and long story shorts, 4 hours later my hair is not the right color or anywhere near the cut I asked . Trying to be professional myself I let them kniw I was extremely dissatisfied. 24 hours later I was more pissed. I was offered to see Matt their lead stylist to evaluate abd correct. I should have declined. The day of my apt. I was advised he was too busy so they would put ne with Georgette. Miss talks too much and does not listen to what you say. I called her out in it several times. I asked the highlights to be blended, natural looking. I got chunks. I will NEVER go back.