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  • I had no intentions of purchasing anything when I stopped in here, initially. I frequent Town Square because of its unique environment and variety of shops. It must have been fate that my boyfriend and I stepped into the store. Of course, there are Lids everywhere, but this location, by far, proved to be one of the best in customer service and satisfaction. I ended up speaking with Jason (who I've just recently found out is the store manager there). I was looking to get hats done for the restaurant I work at, and was just trying to get a good idea of what sort of designs they offered. I ended up buying 2 hats for the big bosses THAT DAY after seeing the sort of patience he had with me during the design process, complete with raised embroidery, and their names on the back of the hats. Both for about $70. This was actually a joint gift from the entire staff, and once I brought them over to unveil to the rest of the staff and present it to the 2 bosses, everybody was so pleased with the overall design of the hat, that they all wanted one! I ended up going back to Jason again, and getting a dozen more hats! He was very helpful and extremely friendly! We now have customers asking us if we are selling the hats! Seems that they all like it too! Who knows? I may be making another stop over. Now, whenever I need some hats customized, I know exactly where & who to go to!
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