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  • I am a Las Vegas local, and I travel to Boulder City quite often. I have been to The Southwest Diner twice and I will not be going back. The first time I went, was a few months ago in the Summer and the food was pretty good and so was the waitress, but my second time there was not what I had expected. My boyfriend and I woke up early this morning (around 6:30am) just to go have breakfast there before we ran errands/went to work. We walked in and the greeting was not friendly, but mediocre. The greeting waitress (tall blonde) walked us over to a table where we waited to sit until the other waitress(petite brunette) wiped off the table. So they sat us down at a wet table. The service was just getting off to a rough start. I then went to the WOMENS restroom to wash my hands, and the toilet seat was up and un-flushed! The sink was also very dirty. I did not feel comfortable even washing my hands, much less using the facility. We then ordered some burgers from a waitress (tall blonde). She brought out our food and then we realized she didn't even ask how we wanted our meat cooked! We ate it anyways. While we were eating we noticed that ALL of the workers(blonde, brunette, tall young guy w/ curly hair, and older woman w/ braid) were standing around the counter area talking and using their cell phones. We couldn't even enjoy our food because we were so annoyed with them. They were very unprofessional in everything they did. Just to act as if they cared, they came around a few times asking "How is everything?" Then as we were still eating, the waitress (tall blonde) brought our bill w/out even a word. We paid our bill and did not leave a tip. We will never go back to this restaurant again. I highly suggest that the owners spend time reviewing their employees and hire some people who have respect and actually care about the dignity of the restaurant. Boulder City does not always get a lot of tourists/visitors, so every business should realize how important customer service is and make it a priority. Maybe that way people will actually want to come back to spend money. I manage a family-owned retail store in Las Vegas and every employee we hire knows that the customer always comes first. We give the best customer service and we always get return customers coming back for our service and products!
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