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  • Stopped in last night to use a $30 groupon.... Order some mozz sticks, garlic cheese bread and Chicago deep dish pizza... The girl said it would be 25-30 minutes since it was a deep dish....ok....so we sat outside to wait....parked RIGHT IN FRONT of the window, so we could see the cashiers, they could see us.....after about 40 minutes, we moved from the patio table to the vehicle..... My friend saw them stuff some bags in to the little warming oven....kept saying it was likely our food....I said: no way, we're sitting right here, they would have waved or something.... Boom. Both the girls disappeared for about 15 minutes... When they reappear I go in to ask....as I get in front of the counter, she turns, pulls my food out of the warmer. Disappointed at their lack of communication, I take the food I have waited 55 minutes for and leave. We get home....the cheese sticks were good, nothing great, but not bad. Same goes for the garlic cheese bread. The pizza was worth the wait. Excellent. However I felt the customer service was extremely lacking.....so I won't be back. Sorry, but if the wait is TWICE as long as predicted, then when the food is ready the employees don't communicate that, then leave their "station".....not impressed.
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