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  • For the third straight year, our Company had our Christmas party at this hotel. The first 2 were good. The food and staff were helpful but the last one last December 2017 was a joke. We cut back on our celebrations this last December and just had an "appies and cocktails" night. As typical in any company party there were a lot of drinks especially shots going around. It was going well at the start but as 8 pm approached, they changed bartenders. One was an elderly Asian male and the other was a black male. Both looked liked they never wanted to be there (because there were no tip glasses?). No greetings or any positive customer service acknowledgements from these two at all. They started cutting people off from drinking even though it was apparent that people were not drunk. They refused to serve doubles and very all around rude to everybody. When asked, they both smugly answered that "it was their right" to refuse to serve people. Even their manager could not do anything about their behavior. Our Company offers us taxi vouchers and even gets us discounts in this hotel, if we wanted to stay overnight. This discourages people from driving under the influence. We have not had a single negative incident during our 3 years here but were being treated like adolescents. Westin should seriously review this. Anyway, we will be voting NOT to hold any events in this hotel ever. We will be bringing our business elsewhere. We will be practicing our right NOT to be treated rudely.
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