I went in without an appointment and they were able to fit me in within 15 minutes. I forget now the name of my technician but she was super easy to talk with, it wasn't the awkward empty silence while she holds your hands type of thing. I got a gel manicure about a month ago and its still going strong. No chips or cracks. This is unlike any manicure I've ever had before. This is a super cool area as well so you could hang out after your manicure. Highly, HIGHLY recommend!