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| - We recently ordered delivery from Jet's after hearing so many positive things about them. The employee that answered the phone when I placed our order quoted us with a 65 minute delivery time. We were okay with that, so we went ahead and placed the order.
75 minutes later and we still hadn't received our order. I called Jet's and they told me that they were swamped with deliveries and that we were misquoted on our delivery time. I understand that everyone has an off night once in awhile, but they could have at least called to let us know. He ended the phone call saying that we'd have it "shortly". Okay, no problem.
15 minutes after that, and still no delivery. I called the restaurant again and the same employee from the previous call answered the phone. I explained that we still hadn't gotten our order, to which he then sort of stated with an attitude that our order would be free. I thanked him and then asked him why they didn't call us to let us know why we had been misquoted on our delivery time. He brushed the question off, not really giving an answer.
10 minutes after that (35 minutes after our original quoted time), our driver, who was very polite and apologetic, arrived. He then repeated to us that the order was on them.
We ordered a large cheese pizza, bread sticks, and a salad. The pizza and bread sticks were both hot and delicious, and the salad was great as well.
Overall, despite our food arriving over a half hour later than quoted, we will give Jet's another try due to the fantastic food and the courteous service from the delivery driver.
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