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| - I have been to this place 3 times and two out of the three have been terrible experiences. The staff is by far the most rude I have ever encountered. My second visit was the only time that I had received good service and the staff was welcoming and helpful, but the other two time were the total opposite. On my most recent visit, the guy became extremely annoyed with me because I asked for shrimp tempura, but I guess "at 8 o'clock they shut down the oven to be cleaned"... which doesn't make sense because they're open until 9. If this is the case, there should be a sign posted saying last call for baked food is 8pm or at least make the customer aware of the situation prior to ordering. (Sadly none of the employees wear name tags so I was not able to recognize the employee by name so that I could give a high five to the good ones and a thumbs down to the not so good ones... or management could). He then proceeded to touch everything like the phone, his hat, his hair, all of the countertops, his clothing, utensils, and then began handling my food. I had to ask him to change his gloves because I witnessed all he had touched and realized he was then going to attempt to make my food with the same gloves. The rest of the time he was very short and rude because "he had just gotten in trouble by his manager for turning on the oven past 8" although he kept saying "oh it's no big deal. Don't worry about it. It's not your fault." But clearly I could tell he was annoyed. You know how they say "third time is a charm"?... well yeah this is probably the last time I will eat at this place. Unfortunate because it's right down the street from me but it's their fault that I am going to take my business elsewhere. This is the definition of "hit or miss" and I've definitely missed on this one. I am one to rarely go online and post a review because I am very patient and do not like complaining, however when it comes down to service like this.. I have no other choice but to let others know what to expect before eating here.
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