Maybe don't treat your loyal customers like crap when your food is mediocre to begin with. I've been coming here out of convenience for years, since there's only one other Thai option in the area. Went to place a phone order today and the woman taking my order was seriously annoyed with me, kept cutting me off as I was trying to tell her which items I would like (a simple lunch order, nothing complicated) and she then hung up on me as I was mid sentence. Rude! I guess you don't need the business, as I ended up getting lunch from Sa Bai instead.