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  • I am quite disappointed for the second out of third time having used this specific Molly Maid service. Not only has their staff been untruthful about the amount of time spent in my home (I pay hourly since I get it done so infrequently), but the management at this location is equally disappointing (I spoke with Victoria, a "manager"). For one, they do not appropriately align appoint times with arrival times - I was booked for a 130pm appointment and the employees arrived at 12pm, sending me scrambling to leave work to get home. In addition, due to my first experience of the cleaners submitting a false timesheet for longer than the amount of time they spent in my home (who were also 1 hour late past appointment time, the first appointment of the day mind you at 8am) - I had a similar experience last week where the cleaners spent an hour in my home and I was charged more than double that. Having had this type of experience before, I called management immediately upon the cleaners leaving my home to understand what the charge would be to my card (again, I pay hourly). They insisted that they couldn't tell me until the cleaners submitted their timesheet - which I asked for them to please let me know before charging my card so I could confirm. Management made no follow up with me and charged my card for the amount of the dishonest timesheet that was submitted. This is a VERY competitive business and there are various other companies that offer this exact same service that are most likely more ETHICAL and professional - without all of the headache and drama. Do yourself a favor and book elsewhere!
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