Basically the United Airlines of Hotels
Do not book here. They will give away your room and offer nothing in compensation.
Arrived after a long red-eye from Vancouver and even though we booked an early check-in, the front desk told us they had given our room away. They offered nothing to ease the inconvenience, told us we'd have to wait another 7 hours to check in, and were rude.
Avoid at all costs. Service doesn't come close to the price.