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| - I've bought from Discount Tire before in other places (Queen Creek), and had no complaints, but this one is the king of pressure up sell, and will make your car unsafe to do it.
I bought two tires to go on the front of my front wheel drive car - the rear ones were ok, still good for a while on the back. I'm sure I'm not the only person who doesn't want to buy 4 new tires every time.
They really wanted me to buy two more - said they had very little tread, but my step son is a professional mechanic, and had said they were fine, so I opted to wait, thanking them for the info, but explained for now I only want the two front replaced.
They were quite busy and said it would be about 2 hours, so I asked them to call me when it was ready, and left the keys.
Four hours later it was an hour before closing on Saturday, so I figured I better go try to get my car. They explain to me there was a problem - had to leave off the hub cap because one of the stud was loose - oops never got that fixed, but gee I still managed to get the wheel and hub on, but no problem. Why no call? No reason known.
So I drive home and the thing is pulling and steering so bad, I'm not sure they even tightened the lug nuts. When I get home I check; the lugs are tightened, but they put the new tires on the back, and the back tires (which were worn and uneven) on the front. They also dropped the tire pressure for the front tires only to about 23 lbs. I inflated them back to 35 and that helped a bit, but still driving poorly due to uneven tread wear, which is why I wanted them left n the back.
I called them up and the manager said it was their policy to put the new tires on the BACK to PREVENT "OVER-STEERING", the very problem I was reporting, and that they would NOT put them on the front as I asked, apologized for nothing except not calling when it was ready - he said they dropped the ball on that - but there's not much to do to help for the rest - said if I came in and bought 2 more tires for the front, he'd give me a voucher to go to another place across the street to fix the stud for free - but mind you that's only if I bend over and buy 2 more tires.
This place has permanently lost my business - I'm going to Firestone down the street - their quote was about $20-30 more, but I never had a problem buying two tires from them, or having them put them where I want, and I trust them not to deflate them or do a crappy job just manipulate me into buying more.
Very disreputable place, watch out.
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