-10!!! They ruined my Micheal Kors jacket betond repair and then lost it and I didn't get it back for months. The manager is non existent and the employees kept telling me he would call me which never happen. Don't leave your stuff here if you want to get it back in the same condition you dropped it off in. I've talked to many people who gave had their furs ruined, silk shirts, down coats. The list goes on of unhappy customers Ive come across. Guess I'm not the only one :(