Customer service is overwhelmingly subpar. The lack of teamwork between servers leaves customers sitting for 10 or more minutes waiting to even be acknowledged. The up side is I got to watch the majority of the first quarter of football including four rounds of commercials before Nick came to the table and said "Aw you guys were sitting here and nobody told me". So we put our drink order in and he disappears for about five more minutes and returns to the floor with the tray of drinks and stops at a table of patrons who were clearly his friends to chat it up. When he finally got to our table, I held my hand up and told him he could keep them because we were leaving to which he replied "Aw, why?". Clearly the lack of customer service is not something understood.
The previous time we stopped at this location for breakfast, the server was decent but the food was half cooked and still cold.
Dennys is right down the road. Try there first.