| rev:text
| - At first I had mixed feelings about this place. It wasn't terrible, just not impressive. But after I came back, I had a clear idea.
I found this nail salon on Yelp, it looked nice, well decorated, and close to my house, so I wanted to give it a shot. It was Friday September 30th in the morning, my birthday. I was very excited to try it. Perhaps I should have been a little bit more considerate to my very first time getting my nails done. They accept walk ins which is nice, but then you find this mix kind of Mexican and Chinese people in front of you...and they look at you like if you were from another planet. Not that I have anything against them, if they at least spoke English. Whatever. I assume they immediately caught it must have been my first time.
I got seated to the front station right away, and Nancy started the job. I decided to get the fake ones. And here the problems started: I had difficulties explaining her how I wanted 'em. When we finally understood each other with gestures and the manager's help, she had an attitude of "Look what I have to do!!" I could have been a bit more comprehensive if, although she didn't speak English, she had a positive attitude with a smile on her face. Nothing. Not a word, not a smile, no enthusiasm. It was useless repeating her that was my very first time getting my nails done and I wanted an awesome experience! I was told people usually go to nail saloons also to chat a bit, you know? At least exchange a few words between customers and suppliers. It never hurts. Sometimes you go back to a place more because of the good customer service rather than the product itself. Too bad this is no the case. I remember when Nancy was filing my nails for a final shape. She wasn't delicate. "Excuse me?! Those are my hands, not a piece of wood!" No one gave me any information about how long fake nails are supposed to last or simply how to take care of them. Nada. Yes it was inexpensive (paid $38) but that left me with a sense of "meh".
So that was my first encounter with them, two stars. But now that's when a star drops. I admit I'm not a nail kinda girl and I usually get tired pretty quickly of long nails. This was not an exception. I decided to remove the fake ones and undo the work after 6 days, and I thought was a good idea to go back to the same nail saloon, considering they did them. Wrong. They seemed shocked when I presented my request, explaining them the reasons why I wanted to take them off. Again, same problem: language barrier. The only thing the manager told me was: "it's gonna hurt a lot, are you sure you want to do it?" So are you telling me that in 2016, with all the different specific chemicals used for nails such as acetone, ethyl acetate, acetonitrile, formaldehyde, etc. you aren't able to remove fake nails without pain???!!! This was a statement I could not accept. I just walked out.
Concluding, I found another nearby nail saloon to do the job. I can't tell the name but they used a very concentrated acetone solution to slowly dissolve the fake nails with the glue above my real ones. No pain. Just 20 minutes of my time and $15 dollars out of my pocket. They immediately understood my request, they showed professionalism and good customer service.
Shame on you "Ocean Luxury"!! Although I don't think I'll ever get fake nails on me again, you totally blew it. :(
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