I gave this office 4 stars because it doesn't do enough to sequester well kids from sick kids, but we have been satisfied with the office staff and physicians. Our sons (5 and 3) have been seeing Dr. Seitter since they were born. It's true that he is not a warm/fuzzy doc but when we started seeing him, we had just moved from Philadelphia where absolutely nobody in the city is warm/fuzzy, so it didn't bother us. Also, my husband and I cared far more about his level of competence in medicine than anything else. When we asked him questions, he gave us evidence-based answers that indicated he's current on the literature. He seemed to be able to defend his claims based on a sample size that is larger than that of his own practice and I appreciated that point of view. He has been accurate with his diagnoses with our kids, which we have appreciated because misdiagnosis just leads to longer suffering, more time at the doctor's office and more expense. We moved to Scottsdale and have to find another pediatrician now - we are hoping to find one who has the depth of knowledge that Seitter does.