I stopped by Tony's on a Saturday, a week and few days before a business trip. Needed my dress shoes shined and a slight tear repaired. He asked me if I wanted new heels and showed me clear signs of wear and tear (soon to be holes), all for $25. I quickly agreed and asked when he could have them back to me (expecting one week). "30 minutes" was his reply. 30 MINUTES??? Need I say more... (there were also two people in the store ahead of me). He's a miracle worker, right on the mark with customer service and has definitely EARNED my repeat business.