I had a bad experience here a few days ago. From the point of entry our waiter showed us seating. From the drinks with lil to no ice and the most unorganized order taking skills. It just spiraled out of control from there.
Family of 5 plates were not ready at the same time and when my 5 year old received his eggs the egg were very raw( not fully cooked) our waiter was so horrible it was a slow time it was completely not busy but she seemed not to attend or deliver very unorganized and did not know how to prioritize her service.
I asked her for her manager and from there I was revived from just walking out. My complaints were legitimate clear as day. I explained everything calmly and respectfully and He apologized stating the gal was new. Also he gave a generous discount. Really great manager that values customers. I will return here but if gal in braces and glasses is my server I will respectfully decline her.