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  • Customer service is an A++. Lacking ever-so-slightly, however, in the quality department. The boyfriend and I hit up Scottsdale in search of Native American matching inlaid rings. We had travelled to Canyon de Chelly and Tucson without finding rings that we truly fell in love with. Most places had a limited selection and none had rings that matched for male and female. Sewell's was a god-send. Their selection of sterling silver jewelry was impressive and their ring selection was just as expansive. We were treated like honored guests by the staff. They let us browse without any pressure and happily pulled out box after box of rings. We found a ring that both of us liked: a sterling silver band with serpentine inlay. My preference was for the light serpentine, while Jamie preferred the "Navajo Willow" pattern of dark and light serpentine. They offered, without hesitation, to special-order the matching ring for Jamie while I purchased mine today. There was no added-charge for the special order and they gave us a smoking deal for buying the two together; I remember that there was a 20% jewelry sale (which seems to be a perpetual sale, quite a deal), but they also gave us a discount from that. About 1 week after purchasing my ring, which I wore every day, but took off while showering and doing dishes, I noticed discoloration on my ring finger. Taking off the new sterling silver ring, I noticed that there was some oxidation around the edge of the band and on the inside of the band. I immediately called Sewell's back to discuss it. They happily obliged to evaluate the ring, if I mailed it back to them (I live out of town and bringing it in was out of the question). I did so, and they told me all it needed was a little polishing. I've never had that issue with any of my other sterling silver ring (disoloration or oxidation), but I love this ring so much, that I couldn't bear to just trade it in for something different. My boyfriend received his in the mail (he lives out of state) sometime later and is very happy with his ring as well. He also experience small spots of oxidation on his ring, but again, nothing that would discourage him (or I) from wearing it. Altogether, a great business for buying sterling silver and Native American jewelry. The customer service is legendary and unmatchable by any other jeweller I've been to.
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