Shauna is the real dog whisperer. She not only does an incredible job grooming your dog she also will treat your dog with respect and love it as if it was her own. I have been using her for about 6 years and followed her to Groomingdales from her previous job. Our dogs hate going to the groomers but when they see Shauna they wag their tales and let her take them away. Everyone else at this location are very friendly and all said hello when I was in the store.