Where do I start?
Dropped off my car for an oil change. Paid and picked up my car. Drove 1/2 a mile or less before my oil light started dinging at me, my car filled with the smell of oil burning, and by the time I could safely pull over, my engine was smoking.
I called the store and explained to them what had just happened. They sent the mechanic out to fix it in the parking lot and refused to tow it back to their shop. So I had to take the risk of driving it again to get it back to the shop.
When the manager refused to tow my car back to the shop, I stated how I was treated wasn't right and I would be contacting BBB. He laughed at me and hung up.
Their story:
"Someone put the wrong oil filter in the wrong box and put it back on the shelf."
So after 3.5 hours, I got a refund, headache, and oil change.
Avoid this place at all costs. Not a happy camper. Day ruined.