Went here a couple times for different reasons. Last year I asked the clerk for some information about gear cables and she admitted she didn't know anything about bikes or own a bike. Later, I came for a tune up/to get my brake pads and derailleurs adjusted. My bike got whisked away, and a few days later when I came back not only did the staff not take the time to tell me about what they'd done but they'd also charged me for a bottle of bike lube which I did not need nor ask for. I just went today into the store to get an inner tube because mine popped yesterday, and the store wasn't open. I waited till 10:15 (supposed to open at 10) and no one was there.
It's too bad because I like supporting the community, but I've had too many bad experiences here to ever go again.