We went on our trip at the beginning of July and I'm now ready to provide an update. We had the time of our lives and Jim along with Ride the Wave were a big part of making it happen.
We had some issues with 2 tours that we booked through Ride the Wave and Jim was fast to respond and assist. One of the tours we ended up having to cancel due to scheduling issues. I reached out to Jim to let him know and he worked on getting the refund process started right away and I received a confirmation email from the tour vendor the same day. We're now just waiting for it to get credited back to our card.
The peace of mind of our trip being taken care of by professionals is invaluable. I can't recommend enough going through a travel agency for big trips because you just never know what could happen. Ride the Wave is as good as they come and I'm looking forward to using their services again for our next big trip!