A few months ago my husand and I moved into the neighborhood near Landis Cyclery on Warner. My husband was really excited to see that we had a local bike shop nearby and paid them a visit for brake pads. As a supporter of local bike shops, he placed a special order with them knowing well in advance that he could have purchased the product online for a better deal and same delivery. The employee who helped him was named Bob.
When the product arrived a week later, my husband went to pick it up and upon returning home and opening the box, my husband realized that Bob had ordered him the wrong part. When he returned to the store, Bob tried to look up the right part but told us that no one made the brake pads my husband needed. He then suggested that my husband buy new brakes. After hearing this, my husband decided to return the product for a full refund which made Bob upset. He became very rude and told my husband that he was going to charge my husband a 20% restocking fee since the box was opened. After they exchanged a few words, Bob eventually gave my husband his full refund. This was the worst service we have EVER seen.
We will never support this bike shop again. Rude customer service. Also, my husband found the brake pads he needed at REI.