I am absolutely horrified after watching a small black beetle type insect crawl out from the bottom of the salad I was eating, which I had made myself at the salad bar. The manager apologized and expressed that with the organic field greens, sometimes that happens. That is completely unacceptable. That means that they aren't THOROUGHLY washing the produce as they should. We didn't see anyone pull the bin of lettuce after showing them the bug and getting a refund. I'm so bummed we won't ever be coming back here.