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| - Sigh. I liked the look of the Cabana Suites from afar, but I suppose the price should have let me know not to expect anything. We booked a junior suite for one night so we'd have an easy place to crash after a party for work, so my only expectation was a clean bed and reasonably good service. When we got to our room, the bed was stripped except for a dirty, scratchy blanket, and the pillows were on the floor. There was random hair all over the mattress. The bathroom was also dirty and lacked soap, but it did have a bonus used towel from the last guest.
I am not a complainer, but I did hope to get some sheets, so I called the front desk from the room's phone. This rang the registration desk at the El Cortez rather than the desk at the Cabana Suites, and the woman answered with, "I have a very long line. How may I help you?" I told her I could hold, and she suggested I speak to the desk at the Cabana Suites, which is what I was going for anyway, so I said thanks and waited to be transferred, but she just hung up.
With that, we headed out for dinner, and stopped at the front desk to request sheets. The two ladies there were very friendly, and reacted with disbelief. They immediately called housekeeping. While one woman was on the phone, the other told us to go ahead, and we'd get sheets before we returned. This was around 5:00 p.m. At about 1:00 am, we returned to the room in its original state. My husband called the desk again, and they said they'd deliver sheets so we could make our own bed. Thanks, El Cortez! With that, I called the desk again and said we would just like to check out and get a refund. The woman was not authorized to give us a refund, but would leave a note. She also let me know that they were going to upgrade us to a super suite earlier, but since we took off, they couldn't get ahold of us. I found that amusing, since they had my number, no one called, and instead of mentioning that upgrade when we asked for sheets the second time, she just offered for us to make our bed and sleep in our dirty room.
Unfortunately, beauty is only skin deep in this case, and even the snazzy interior is already showing signs of its budget reality. Lesson learned!
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