The food is good but the service is complete crap. There's no other way to word it.
I recently dined at touch of spice with my family. The dining experience was such a hassle.
First, we had to seat ourselves. The waiter came by and handed us menus. Get this: they weren't actual menus, it was a takeout menu, the same ones that they had at the front. At least print some proper menus for those that are dining in and not hand us takeout menus.
The waiter came and took our order. Our order was pretty straightforward: 2 canadian platters and a order of reshmi kabobs.
Simple order, right?
WRONG.
The waiter who was clearly inexperienced took our order. He didn't bother to write it down or anything. We placed our order and he left. He brought us our drinks within a few minutes. We waited approx 20 minutes for our food. He brought out the items for one of the Canadian platter. We assumed the second one was on the way.
WRONG.
We ate through the first canadian platter. Then we waited. 5 minutes, 10 minutes, 15 minutes. Close to 20 minutes I got up and asked what was taking so long.
Guess what? Take a wild guess.
The warier only put in a order of 1 canadian platter.
I specifically told him 2 platters. Maybe if he would have wrote this down, this whole mistake could have been avoided.
There was no apology or anything given. I ordered the second platter and we had to wait 20 minutes, we were all still hungry and didn't appreciate the 20 minute wait in the middle of our meal to get the rest of our food.
The second platter came out and then I asked the waiter if we could get 2 extra naan. I don't think he heard me or he was spaced out or god knows what was going on in his mind but he said ok and guess what?
HE DIDNT COME BACK WITH THE NAAN
at this point I was too pissed off with the service and dysfunctional staff to eat. We didn't bother hounding him down for the naan and ate our butter chicken with a spoon.
I'm so appalled with the service in this restaurant.
Their food is good. Everything was well cooked and had flavour but wasn't too spicy. but if they keep up with their shitty service the place will close down.
Train your employees, have a good product and keep your customers happy, and you'll have a successful establishment.
Is it really that hard of a concept to grasp?