My problem with Montana's is not with the food or the service, but rather with the shady business practices of the owner (who also owns the Oshawa, Whitby and Ajax locations). Servers are required to pay out 3% of their shift sales, under the guise that it will be paid to the kitchen staff. The kitchen staff are then provided with a rule that if there is over 3% food wastage (food sent back, dropped, etc) then they are not entitled to their share of the tips that the servers turn in. The kitchen staff has not received any tips in several years (as less than 3% wastage is unrealistic). What this means is that the owner is keeping all of the money the servers have earned in tips, in addition to company profits. In each store about 20 servers work throughout the day (all of them turning over 3% of their sales - SALES, NOT TIPS - multiply that by 4 restaurant locations, and you can see why perhaps there are so many complaints on here about slow service and slow kitchen service. The staff is being ripped off by the owners rather than being rewarded for providing you with the food and service you deserve. This is a travesty and I would not give this business a dime, no matter how good the steak might be.