Equipment and software outdated, is out of order half the time, and sometimes just flat out doesn't work as intended. Some of the employees aren't knowledgeable and are clueless on how to help you, probably not trained very well, but most are genuinely nice and helpful. The management is very rude however and is the biggest issue. People lined up 5 deep trying to ship packages and you can see 2 managers in the office just on their computers while 1 employee struggles to help all customers at once. When they do come out it's to hurriedly move you along and talk over you. Also they seem to price things at their leisure as you may be quoted one price and come back later and they tell you it's 30 dollars more than what you were quoted.