I want to begin by saying that I love supporting local bars, restaurants and shops. I have been rooting for this bar because it's bringing life to downtown Gilbert; however I have been here a bunch of times and almost every time we are here,day or night, we run into bad service by either the staff or management.
Saturday night I was out with a bunch of my friends for a mom's night. Half our group decided not to join us at Whiskey Row and opted to go home instead due to the poor service they have received in the past.
That all being said, 4 of us decided to give it a try anyway. We really enjoy the good music and the dance floor.
I ordered the same thing that I previously ordered. The bar tender got my order wrong and I asked her to correct it because it didn't seem right. She would only make me a new drink if I paid for it. When I questioned her about it, she called security and had me removed from the bar. The manager told me that the bar tender was right and I was wrong. I admit, I did get a little worked up because I felt I was being manipulated; however that was after the fact that the bar tender was being unfair. It was disgusting the way the bouncers and manager (who would not give me his name) were treating me. Other customers were standing up for me and they all decided to leave, on their own, as well due to this outrageous situation.
They have lost my respect (which should have happened a while ago due to my friend's experiences) and my recommendation. I look forward to the other businesses coming to downtown Gilbert so we all have another option. I believe this bar is taking full advantage of being one of the only options in town and is disrespectfully treating their customers.